letsbett | Privacy Policy and How We Protect Your Data

1 Introduction

Letsbett (referred to herein as "we", "us", or "the platform") is an online betting and gaming platform serving users in Bangladesh and around the world. We handle the personal information you provide while using our services with the utmost responsibility.

This Privacy Policy explains what data we collect, why we collect it, how we use it, and what your rights are. By using the letsbett website or app, you are considered to have agreed to this policy.

We follow international data protection standards and use GDPR principles as the foundation of our privacy practices. Our goal is to keep your data secure and put you in control at every step.

2 What Information We Collect

Letsbett collects information from two main sources — what you provide directly, and what is generated automatically while you use the platform.

Information you provide directly:

Full name, date of birth, and national ID number
Mobile number & email address
Current and permanent address
Payment information (bank account / mobile banking number)
Documents uploaded for KYC verification

Automatically collected information:

IP address and device information
Browser type, operating system, and language settings
Logs of time spent on the site and pages visited
Data collected through cookies and similar tracking technologies
Transaction history and betting activity records

We never store full payment card numbers or CVV details. All financial data is processed in encrypted form through our payment gateway.

Data Type	Source	Mandatory?
Name and contact information	Registration form	Yes
Identity verification documents	KYC Process	Yes, for withdrawals
Payment information	Transaction Time	Yes
Device & Log Data	Automatic	No (opt-out available)
Cookies Data	Browser	No (opt-out available)

3 How Your Information Is Used

Letsbett uses your data only for specific, legitimate, and clearly defined purposes. Every use case is detailed below.

Account management: Your information is used to create, verify, and secure your account.
Payment Processing: To process deposits, withdrawals, and other financial transactions.
Service Improvement: Data is analyzed to improve the overall user experience.
Fraud Prevention: To detect and prevent suspicious activity.
Legal compliance: To meet licensing and regulatory authority requirements.
Contact: To send important updates, security alerts, and promotional offers (with your consent).
Customer Support: To resolve your complaints or queries.

We never sell your data to third-party advertisers or share it for marketing purposes without your consent.

4 Who We Share Your Data With

Letsbett does not share your data with third parties unless necessary. In certain specific circumstances, limited data may need to be shared with designated third parties.

Data Sharing Scenarios:

Payment Processors: Information required to process transactions is shared with Mobile Pay, Nagad, banks, and other approved payment gateways.
Identity verification services: Relevant information may be shared with registered verification agencies as part of the KYC process.
Legal Authorities: We are required to share data when ordered to do so by a court or regulatory authority.
Technology service providers: Cloud storage, cybersecurity, and technology support partners — none of whom are permitted to use your data for their own purposes.

We never sell or rent your data to advertising networks, data brokers, or any other commercial third parties. This is a non-negotiable principle at letsbett.

5 Cookies Policy

Letsbett uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

Essential Cookies: Required to maintain login sessions, verify security, and enable core functionality. These cannot be disabled.
Functional Cookies: For remembering your language preference, saved password, and delivering a personalized experience.
Analytics Cookies: To understand which parts of the site are most used — you can opt out of this.
Marketing Cookies: Used to show relevant ads — activated only with your consent.

You can delete or block specific cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site functionality.

6 Data Protection Measures

Letsbett applies industry-standard technical and administrative measures to protect your data. Our security infrastructure is continuously updated to address emerging threats.

All data transfers are secured with 256-bit TLS/SSL encryption.
Stored data is protected with AES-256 encryption.
Two-factor authentication (2FA) is available for all accounts.
Regular cybersecurity audits and penetration testing.
Automatic alerts for suspicious logins or transactions.
Only authorized personnel can access data on a need-to-know basis.
In the event of a data breach, affected users will be notified within 72 hours.

Remember, your password and account credentials are part of your own security. Never share your password with anyone, and avoid clicking on unfamiliar links.

7 How Long We Retain Your Data

Letsbett retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal & Regulatory Compliance
Transaction records	7 years	Financial regulatory requirements
KYC documents	5 Years	Anti-Money Laundering Laws
Customer Support Records	3 years	Dispute Resolution
Log & Device Data	12 months	Security analytics
Marketing Preferences	Until consent is withdrawn	User control

After the defined retention period, data is securely deleted or anonymized so that you can no longer be identified.

8 Your Rights

Letsbett believes you should have full control over your own data. Your rights are detailed below.

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to erasure

You may request that your data be deleted, subject to certain conditions.

Right to restrict processing

You may request that the use of your data be restricted to specific purposes.

Right to Data Portability

You can request a copy of your data to keep for your own records.

Right to Opt Out of Marketing

You can opt out of marketing emails or messages at any time.

To exercise these rights privacy@letsbett.appor email us at Help Center. We will respond within 30 days.

9 Child Protection Policy

Letsbett strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors.

Age verification is in place at the point of registration.
If any user is found to be under 18, their account will be closed immediately.
Any data inadvertently collected from a minor will be permanently deleted.
If Parents Have Concerns privacy@letsbett.appto get in touch with us.

10 Policy Changes

Letsbett may update this Privacy Policy from time to time. For any significant changes:

A notice will be posted on the website at least 14 days in advance.
A summary of updates will be sent to your registered email address.
If you do not agree with the updated policy, you will have the option to close your account.

Continued use of the site after any changes will be considered acceptance of the updated policy. The date of the latest update will always be displayed at the top of this page.

11 Contact Us

For any questions or concerns about our Privacy Policy, or to exercise your rights, please contact us through any of the following methods.

Email: privacy@letsbett.app
Support: Help Center via live chat or by submitting a ticket.
General enquiries: support@letsbett.app

We typically respond within 3 business days. For urgent security matters, we aim to respond within 24 hours.

Letsbett Privacy Policy — your information is completely safe with us

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